Running your practice

Once you're live, this is what your day-to-day on Leshya looks like: your home page, your bookings, your money, your calendar, your offerings, and the rest of My practice. For getting set up and approved in the first place, see the counselor onboarding guide.

If you work at a clinic, some of what's below works differently because the practice controls it instead of you. Those spots are called out as they come up.

Your home page

Before you're fully bookable, your home page leads with a "Path to going live" card: a short checklist (profile, an offering, availability, meeting setup, and an optional "work with organizations" step), each item showing done or not, with a link straight to whatever's unfinished. While your application is under review, a calm line above the checklist says how long it's been since you submitted.

Once you're bookable, the checklist disappears and your home page becomes a working dashboard: upcoming sessions, active clients, and monthly earnings as three stat tiles (upcoming sessions also carries a small breakdown of the last 7 days: how many were booked, completed, no-shows, and cancelled), your sessions grouped into upcoming and past with a link to see the full list, quick actions to share your page, preview it, invite another counselor, and (if you've set one up) links to your clinic or private page, and a short list of your active clients.

If you booked a session for yourself as a client, which you can do too, it shows separately in a "Your own sessions" card lower on the page.

The first time your profile goes live, a one-time celebration banner appears. If your account is ever suspended, a banner explains that instead of the usual dashboard.

If you work at a clinic, the Path to going live card doesn't show on your home page at all. The practice's own setup is what decides whether you're bookable there.

Bookings

Your bookings screen lists every session booked with you, with tabs for All, Pending, Confirmed, Completed, and Cancelled, and a date sort. Each row opens the same booking detail page.

For an online session, the meeting box shows a highlighted "Join meeting" button (carrying Google Meet's or Microsoft Teams' own icon) once the session is close enough to join; otherwise it's a plain link you can still copy. A couple's session notes that one link works for both people; a group session shows "Session members - X of Y joining". For in-person sessions the client sees your saved address; if you haven't added one yet, they're told you'll share it before the session.

A moved session carries a quiet Rescheduled chip next to its status, both in the list and on the detail page, so it's clear at a glance the time changed without the underlying status (still Confirmed, say) changing with it.

You can move a confirmed session any time up until it starts. There's no notice window on your side the way there is for clients. If you move a session, the booking says "Free to move until the session starts"; once it's begun, that closes. Because you chose the new time on the client's behalf, if they later cancel a session you moved, they're refunded in full regardless of timing.

Cancelling a session is available from the row menu or the detail page for any confirmed, upcoming booking.

"Suggest next session" appears on a completed booking (as long as it wasn't disputed or refunded): pick an open time from your own calendar and the client can confirm it in one step. The slot isn't held, so it stays open to anyone else until they book it, and nothing is charged until they do. If they don't respond, the suggestion quietly lapses and you can suggest again.

If a client answered your intake questions, their answers show on the booking detail page under "Intake completed", read-only, visible only to you and them.

Export CSV sits in the toolbar of the bookings list, next to the filters, and downloads everything currently in the list.

Earnings and withdrawals

Your earnings page tracks what you've earned and what you can withdraw. Each session shows what you actually take home after any platform fee (currently 0% for everyone).

A session's earnings stay locked for 24 hours after it ends, the same window a client has to report a no-show, and stay locked for as long as an open dispute sits on it. Once that window passes with nothing open against it, the amount releases and becomes withdrawable.

A live report on a session ("This session is under review") keeps its earnings locked no matter how long the 24-hour window has already passed. Once it's resolved, the money follows the normal path: released if nothing was upheld against you, or adjusted if the client was refunded.

A forfeited late-cancel fee, when a client cancels too close to their session and the fee stays with you instead of being refunded, reaches you through this same lock-then-release path, the same as any other earning.

Add a UPI ID once, then request a withdrawal for any amount up to what's currently withdrawable. Leshya pays out manually, once a week, straight to your registered account. There's no self-serve payout yet.

If you work at a clinic and take cash payments at the desk, those are held slightly differently. See the counselor at a clinic guide.

Availability and calendar

Your calendar screen has four tabs: Weekly schedule, Unavailable dates, Availability settings, and Reschedule and refunds.

Weekly schedule sets your regular hours, in your own timezone. Each day can have one or more time windows; a day with none is simply unavailable. "Copy Monday's schedule" applies one day's hours to others in one step.

Unavailable dates block out specific date ranges (a holiday, a conference) so nothing new can be booked then, with an optional reason for your own records.

Availability settings sets your timezone (clients always see times converted to their own), your minimum booking notice (how close to the start a client can still book), and your maximum advance booking (how far ahead your calendar opens).

Reschedule and refunds sets one notice window that controls how close to a session a client can still reschedule or cancel for a full refund. This is the client's window only. It never limits you; you can always move a session up until it starts, as covered above. Changing this setting only affects new bookings; a session already booked keeps the window that was true when it was made.

Buffers, time blocked out after a session so you're not booked back-to-back, are set per offering rather than here. See Offerings below.

Offerings

Your offerings screen is where you create and edit what clients can book. Each offering has a name (up to 40 characters) and an optional description (up to 200 characters, shown on your profile card), a duration and a price, and one or both session types: Online and In-person. In-person needs a saved session address before it can go live; you'll be prompted to add one if you try to turn it on without one.

You also choose who it's for: Individual, Couple, or Group. A group offering asks for a maximum number of people (including the client, 2 to 20).

"Ask new clients for your intake form" is a checkbox that decides whether this specific offering asks your intake questions. This lets you ask on a first therapy session and stay quiet on a short intro call.

Each offering is Live or Hidden. Hidden offerings stay saved but come off your profile. Under Advanced settings, you can add an optional buffer after the session (in minutes) that blocks out time so clients can't book you again right away.

A live offering that's missing something it needs (no calendar connected for an online offering, no address for an in-person one) shows a calm notice on its card explaining exactly what's missing and links straight to fix it.

If you work at a clinic, offerings also carry a "Pay to book" or "Pay at the desk" choice, which only appears for clinic counselors.

My practice

Four tabs, all under "My practice" in your sidebar: Public directory, Private page, Intake form, and Work with organizations.

Public directory

Toggles whether you show up in Leshya's directory, search, and find-your-match results. Turning it off doesn't take your profile down. Your direct link still works for anyone you share it with, just nothing surfaces you to people browsing.

Private page

A separate address (yourpractice.leshya.app) for clients you bring yourself, with its own name and logo replacing your own at the top of the page. Changing the address has a 14-day cooldown between changes, though your first pick is immediate. Clearing it takes the page offline; a released address is retired for good and never handed to anyone else. The page only goes live once a private-page plan is active. Until then, your branding and address save but nothing is publicly reachable yet.

Intake form

A master switch at the top: off means nobody is ever asked, whatever your offerings say. Four default questions (what brings them to counseling, prior counseling experience, a note to you, and an emergency contact), each toggleable off. Up to 6 questions of your own (short answer, yes/no, or single choice), with the whole form capped at 10 questions total.

Questions can't ask for phone numbers, emails, or other ways to reach a client off Leshya, and wording that doesn't fit Leshya's tone is flagged before you can save. Turning the master switch on for the first time, with offerings already live and none of them asking yet, offers you the choice to apply it to every offering at once or pick per offering.

Work with organizations

Where you declare what kind of organization work you'd take on (employee support, school programs, workshops, and others), with an optional indicative rate. It's a private declaration Leshya uses to match you to opportunities. Nothing here is shown publicly, and nothing gates your regular booking practice.

If you work at a clinic, Public directory and Private page are controlled by the practice, not you. You'll see a line naming who manages it instead of the controls.

Reviews and disputes

Client reviews appear in "What clients say" on your public profile. You can't edit or delete a review yourself. If one breaks Leshya's rules, reach us through Help and we'll take a look.

If something didn't go as planned with a session, most often a client who did not show up, "Report a concern" on the booking detail page lets you file it within 24 hours of the session's end time. Choose "The client didn't attend" or "Something else," add any details, and send it. While it's open, the booking shows "This session is under review" and its earnings stay locked. Once we resolve it, an upheld no-show becomes the official record of the session; if nothing is upheld, the booking simply carries on as before.

Clients

Your clients screen lists everyone you've worked with: search by name, see how many sessions, and when you last (or next) see them. Opening a client shows their full session history and a few stats (sessions, completed, cancelled, upcoming). Export CSV sits in the toolbar, next to search, and downloads the list you're looking at.