Trust and safety
Trust should be visible, not assumed
This page sets out how review, privacy and payments actually work here.
How we review
How does Leshya verify counselors?
A counselor cannot list themselves. They apply, a person reads what they sent, and the profile appears only after that.
Every counselor is reviewed before their profile goes live: an independent counselor by Leshya, and a counselor at a clinic by that clinic, which Leshya has itself reviewed.
What a review looks at is what you would want to know yourself: whether the qualifications are real, whether the registration details hold up, and whether the person behind the page is practicing.
Step 1
They send their credentials
Education, years of practice, and any registration details they hold, entered once when they apply.
Step 2
A person reads them
A real review, not an automated check. We look at whether the page belongs to a practicing counselor.
Step 3
Only then does the profile appear
Usually 1 to 2 business days later. Nothing is published on its own, and nothing appears while a review is open.
Your privacy
Is what I share in a session private?
What you share with your counselor stays between you, with exceptions for a serious risk of harm to you or someone else, or a court requirement.
Your counselor sees your booking. Authorised Leshya staff can access booking and payment details to run the service and resolve support requests. If you book through a clinic, its authorised admins can also see the details needed to manage your visit.
This access to booking details is separate from what you share in a session. First-session answers are not available through clinic or platform admin screens. You can book as a guest, so an account is optional.
What we keep, and for how long, is written out in our privacy policy.
Payments and refunds
What happens to my money?
Leshya holds your payment and releases it to your counselor after the session, once a short review window has passed.
You see the price before you book. Each counselor sets their own rate, and the price on the profile is the price you pay.
If a booking is cancelled in time, or your counselor cancels, you are refunded to the method you used.
One case works differently and it is worth knowing: where a clinic takes the fee at its own reception, that money never reaches Leshya, so the clinic is who refunds it. The full detail is in our refund policy and terms.
Where Leshya stops
Is Leshya a crisis service?
No. Leshya is for planned counseling, not emergencies. If you need urgent help right now, a call reaches someone faster than a booking.
Counseling here is a conversation with a trained counselor at a time you both chose. It is not medical care, and nobody on Leshya is watching a screen waiting for a message.
If you're thinking about harming yourself, please talk to someone right now. Tele MANAS is free, confidential and always open: call 14416. You matter.
The counselors here can help with ongoing support, but right now a call is faster.
What if something goes wrong?
If a counselor does not turn up, or the session did not happen as booked, tell us and we look into it. Your payment is still with Leshya at that point, which is the whole reason we hold it.
If the counselor was simply not the right fit, you are free to book with someone else. That happens, and it is not a step backward.
Write to support@leshya.app and a real person replies, usually the same day.
Explore more
Read how online counseling works, see what counseling costs on Leshya, learn how to choose a counselor, or read why we built Leshya.
Common questions
The things people ask before their first session.
Write to us. A real person replies, usually the same day.
support@leshya.appYes. Every counselor applies to join, and a person reviews their qualifications and registration details before their profile goes live. This review usually takes 1 to 2 business days.
You are talking to a counselor whose qualifications a person has checked, over a private video link, from wherever you feel comfortable. Leshya is built for planned counseling rather than emergencies, so if you need help right now, calling Tele-MANAS on 14416 reaches someone faster.
Your counselor sees your booking. Authorised Leshya staff can access booking and payment details to run the service and resolve support requests. If you book through a clinic, its authorised admins can also see the details needed to manage your visit. This is separate from what you share in a session.
No. You can book as a guest. An account is optional, and it just lets you keep your details and manage upcoming sessions.
You can book with someone else whenever you like. Finding the right match matters more than staying with a first choice, and nothing on Leshya ties you to one counselor.
