1. What Leshya is
Leshya is a platform that helps you discover counselors, understand their expertise, and book sessions with them. Leshya is operated by Parsho, whose registered address is C1-401, Samarth Enclave, Vesu, Surat, Gujarat, India, 395007. Counselors on Leshya are independent professionals. They are not employed by Leshya, and the guidance they give in a session is their own professional responsibility. Leshya itself does not provide counseling, therapy, medical advice, or diagnosis.
Some counselors practise together as a clinic. A clinic runs its own team and front desk, decides which of its counselors take bookings, and may take payment at its reception. When you book at a clinic, your session is provided by the counselor and their clinic. Counselors and clinics can also publish a practice website on a Leshya address, such as practicename.leshya.app. Leshya hosts that website and runs its booking and online payment tools. The counselor or clinic provides the professional service and is responsible for the practice content it publishes.
Leshya is not an emergency service. If you or someone near you is in immediate danger, please contact local emergency services, or call the Tele MANAS helpline at 14416, available across India at any hour.
2. Who can use Leshya
You can use Leshya if you are 18 or older. If you are younger than 18, a parent or guardian needs to consent before sessions can be booked for you. Age, guardian details, and consent are declarations from the people providing them and are not independently verified by Leshya. Counselors joining Leshya must hold the qualifications they present on their profile, and every counselor is reviewed before their profile goes live: an independent counselor by Leshya, and a counselor at a clinic by that clinic, which Leshya has itself reviewed.
3. Your account
You can book a session as a guest or with an account. An account lets you keep your details, see your booking history, and manage upcoming sessions. Please keep your sign-in details private and let us know if you think someone else has used your account. You are responsible for the information you share with us being accurate.
Choose your account type carefully. A customer account cannot also be a counselor or clinic staff account. An independent counselor and a clinic staff member need separate accounts; a clinic admin may also practise as a counselor within their own clinic. A practice address has its own sign-in session.
4. Booking and paying for sessions
When you book a paid session and pay online, you pay through Leshya at checkout. Payments are collected by Leshya and processed by Razorpay, so Leshya is the name you may see on your bank or card statement. We hold your payment safely and release it to your counselor after your session, once a short review window for missed sessions and concerns has passed. If a session is missed or disputed, the amount stays on hold until we resolve it with you both. This also applies to online payments made while booking from a practice website hosted by Leshya. Free sessions confirm without a payment step.
Some clinics let you book now and pay at reception, by cash, UPI or card. The clinic collects and holds that money directly, and Leshya never receives it. A clinic may also take payment through its own payment link; Leshya does not collect or hold these payments. For those payments, questions about money, including refunds, sit with the clinic. Our refund policy explains how this works.
The price, duration, and mode of each session are set by the counselor and shown before you book. A booking is only final when you see it confirmed in Leshya. An independent counselor's session price must be at least a minimum that Leshya sets, and a session already booked keeps its price.
Check the date, time and timezone shown before confirming. Session times are converted for your timezone, so you and your counselor may see different local dates or times for the same session. For a couple or group session, the person booking manages the booking. Please have permission to share each participant's details so we can send them session information.
Gift cards are closed-loop credit for sessions on Leshya. They are not redeemable for cash and cannot be used outside Leshya. A gift card works like a bearer voucher: anyone with the code can apply it toward a session, so keep the code private. A gift card expires 12 months after activation. If a booking paid with a gift card is cancelled, the amount returns to the card unless the product tells you otherwise.
A counselor or clinic may offer a discount code for use on their own practice website. Codes cannot be applied on the Leshya directory or in app booking. A code lowers the amount you pay for that booking and cannot be combined with a gift card. The counselor or clinic, not Leshya, bears the discount, and Leshya's commission and the payment gateway fee follow the amount you actually pay. Each code can be used as many times as the code allows (once per email address by default) and may have an end date or a use limit. A code applied to a booking is shown on your confirmation, email, booking details and receipt.
5. Cancelling, rescheduling and missed sessions
You can cancel or reschedule a booking from your booking details, within the counselor's policy shown at the time of booking. You can cancel or move for free until the time your counselor sets, shown as Free until on your booking. After that you can still cancel until the session starts, but the session fee is kept. When a refund applies to a payment made online, Leshya returns it to the payment method you used. Your counselor, or their clinic's front desk, can move a confirmed session to a new time any time before it starts. If that happens, your booking updates right away and we let you know, and a session that was moved this way is free to cancel for a full refund until it starts. Once a session has started it can no longer be cancelled, whether or not it was moved. If you used a discount code on a payment collected by Leshya, a refund returns the amount you actually paid, which is the price after the discount. The code use is given back if you cancel inside the free cancellation window or your counselor or clinic cancels, but not if you cancel late. If one side does not join a session, either side can report it, our team reviews what happened, and the session amount stays on hold until it is resolved. You can read the full detail in our refund policy.
6. Sessions online and in person
Online sessions happen over Google Meet or Microsoft Teams, and the meeting link is shared once your booking is confirmed. For in-person sessions, the practice's address is shared with your confirmed booking. Please treat session time, and the people in it, with care and respect.
7. For counselors
Counselors agree to present accurate credentials, keep their availability and practice website content current, honor confirmed bookings, and follow the professional and ethical standards of their field. Profiles go live only after review. New counselors, including clinic counselors, must submit qualification documents to be verified before publication. Leshya verifies independent counselors and clinic admins who also counsel, and an admin of the clinic verifies its other counselors. Clinics also review their members and decide whether to open bookings. A verified qualification and its files stay as verified. You can ask to edit or remove one from your profile; your reviewer decides, and the verified entry stays on your profile until then. Reviewing an uploaded document does not guarantee its authenticity with the issuing institution. An independent counselor's plan is optional and does not decide whether their marketplace profile is published. Whether a counselor without a plan takes new bookings depends on a directory setting that Leshya controls. Counselors set their own session prices. An independent counselor's price must be at least the minimum Leshya sets. If it is lower, Leshya may raise it to the minimum after telling the counselor. A session already booked keeps its price. Leshya collects online session payments and makes them available to withdraw once that session's review window has passed; amounts under dispute stay on hold until resolved. The payment gateway fee that Razorpay charges on an online session payment, including GST, is deducted from the session amount and shown on each receipt. Session notes are the counselor's own record. Counselors are responsible for what they write and photograph in them, including having their client's consent where their professional rules require it. Leshya may pause or remove a profile that does not meet these standards.
Plan prices, benefits and validity are shown before purchase and in Billing. Plan prices include GST, and where a plan has an introductory price, its full price is shown beside it. Plus is available from 1 January 2027. Private-page access needs an eligible plan or grant. When that benefit expires, the private page pauses; this does not by itself remove an approved marketplace profile. Starting a renewal does not remove benefits that are still active. A promotional placement does not guarantee bookings or a particular position.
Directory bookings on the Free plan currently carry 0% commission, and plans that include zero commission stay at 0%. The default counselor grant includes zero commission and private-page access for the period recorded in Billing, and a longer existing grant is preserved. These benefits do not make paid sessions free for clients, and zero commission does not cover the payment gateway fee.
Buying the same paid plan with the same billing period extends its term. If you buy a different paid plan while a paid term is active, you pay the full displayed price for the new plan after any coupon. It starts when your current paid term ends, and its benefits do not start early. There is no credit for unused time or price-difference charge. You can have only one purchased next plan at a time, and cannot make another plan purchase until it starts. If your current access is a free or gifted default plan, your first paid plan starts immediately and replaces it.
Counselor plan refunds follow our refund policy. If profile review is rejected, a payment connected to that rejection does not approve the profile or restore its benefits. Any captured payment due for refund is handled by our team; it is not automatically returned when the profile is rejected.
Counselors can invite other counselors to Leshya with their personal invite link. During the pilot, when a counselor you invite completes their first paid session, our team reviews the referral and may add one month of zero commission for both counselors, for up to three invited counselors. Invitations are meant for real practitioners you vouch for; self-referrals and made-up accounts do not qualify. A reward earned before 1 January 2027 starts on that date. As the pilot grows we may change or close the program, and a reward already granted stays granted.
Customers have a personal invite link too. When someone who joins through your link completes their first session, our team may add a session credit for you both as a thank you. Credits are added by hand, have no fixed amount, and the program may change as we grow.
8. For clinics
A clinic on Leshya runs its own team, page, and front desk. By using Leshya, a clinic agrees to keep its details and team accurate, to invite only counselors who genuinely practise there and hold the qualifications they present, and to review each counselor's profile before opening them to bookings.
Money a clinic collects at its reception is the clinic's to account for. When a refund is due on a payment taken at the desk, the clinic returns it promptly, the same way it was paid, and records it on the booking.
Client information a clinic can see exists only to run sessions and the practice on Leshya. The clinic is responsible for its own handling of that information within its practice. A clinic may use the client export available to authorised clinic admins for that work. Exported files must be protected and shared only with people authorised to do that work. A clinic must not sell client data or use it for unrelated marketing. Leshya remains answerable to clients for their personal data, so these rules are conditions of using the platform, and breaking them is grounds for suspension.
Clinic admins control team access, who can take new bookings, and the availability and offerings managed by the clinic. Removing a member ends their clinic access, including access to client contacts and exports. Existing bookings stay with the clinic; removal does not cancel or reassign them. The clinic must arrange with affected clients to create a suitable new booking or cancel the existing one under the applicable refund policy. Removing access cannot recall files already exported, and former members must not keep or use client information without a lawful reason.
Buying the same paid clinic plan with the same billing period extends its term. If a clinic buys a different paid plan while a paid term is active, it pays the full displayed price for the new plan after any coupon. The new plan starts when the current paid term ends, and its benefits do not start early. There is no credit for unused time or price-difference charge. A clinic can have only one purchased next plan at a time, and cannot make another plan purchase until it starts. If its current access is a free or gifted default plan, its first paid plan starts immediately and replaces it.
A clinic's plan covers the period it names, and the fee is not refundable once that period begins. If Leshya withdraws the service during a paid period without the clinic being at fault, the unused part is refunded pro-rata. Suspension for breaking these terms does not refund the remainder. If a clinic's plan lapses, its public page and new bookings pause, while its console stays open and every session already booked is honoured.
Clinic plan prices, billing periods, team limits and monthly booking limits are shown before purchase. Reaching a limit can prevent additional invitations or new bookings until capacity is available or the plan changes; it does not cancel sessions already confirmed.
Leshya may suspend a clinic that puts clients at risk or breaks these terms. Claims that arise from a clinic's own practice, its counselors' work, money taken at its desk, or its handling of client information, sit with the clinic.
9. Using Leshya respectfully
Please do not misuse Leshya. That includes creating accounts with false information, harassing counselors or customers, attempting to move platform bookings off the platform to avoid confirmation and safety steps, scraping or copying profile content, or interfering with how the service runs. We may suspend accounts that put others at risk.
Reviews must describe your own completed session honestly. Do not include another person's private information, threats or abusive content. Your rating, review and first name can appear publicly. You can edit your review for seven days, and Leshya may hide reviews that break these rules.
10. Content and ownership
Leshya's name, design, artwork, and software belong to us. Counselors and clinics are responsible for the profile and practice website content they publish. Publishing it lets Leshya host and display it, including in search results and previews.
You keep ownership of what you upload. Upload only photos, documents and text you own or have the right to share, and nothing that shows another person's private details without their consent. If something on Leshya infringes your rights or should not be there, write to support@leshya.app with the page link and what is wrong. We acknowledge it within 24 hours, aim to resolve it within 15 days (sooner where the law requires), and remove content that breaks these terms or the law.
11. Our responsibility
We work to keep Leshya reliable, accurate, and safe, and every counselor is reviewed before they go live, as section 2 describes. Even so, we cannot guarantee the outcome of any session or that a counselor will attend it. Counselors, and their clinic where relevant, are responsible for their professional advice, conduct, qualifications, and confirmed sessions. To the extent the law allows, we are not responsible for indirect or consequential losses. Nothing in these terms excludes responsibility for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other responsibility or consumer right that cannot legally be excluded or limited.
Session conversations are private between you and your counselor, except where the law, safety, or a conduct review requires action. If you have a concern about a counselor's conduct, tell us and we will review it and act on the profile where needed. The counselor and clinic answer for the professional care they provide. Leshya handles its own platform, booking, and online payment responsibilities. Your rights under law remain unchanged.
When something goes wrong, our role is specific. Money Leshya holds is decided by what the platform can see: booking times, whether each side joined, and what both sides tell us. When we uphold a no-show report about an online payment, we refund the customer and it does not become counselor earnings. Money a clinic collected at its desk is between you and the clinic, because Leshya never held it. Where conduct or safety is in question, we act on access: we can pause or remove a profile, or suspend a clinic. What was said within a session is private, so nobody at Leshya can judge it, and we do not.
Leshya is provided as it is. We work hard to keep it available and accurate, and we cannot promise it will always be free of interruptions. To the extent the law allows, we are not responsible for indirect losses.
If your unlawful misuse of Leshya causes a third-party claim against us, you agree to cover the reasonable costs that claim causes us. Counselors answer for claims that arise from their own professional practice.
12. Changes, governing law and disputes
We may update these terms as Leshya grows. When a change matters, we will tell you before it takes effect, and the latest version will always live on this page. These terms are governed by the laws of India.
Nothing in these terms takes away rights that consumer protection law gives you, including access to consumer forums. A dispute that is not reserved for a consumer forum may be brought before the courts of Surat, Gujarat, subject to any other forum or remedy that the law requires us to preserve.
13. Contact and grievances
Questions about these terms are welcome. Write to us at support@leshya.app and we will get back to you.
If something needs to be put right, our grievance officer is Chhavi Kothari. Send your complaint through support@leshya.app, or write to Parsho, C1-401, Samarth Enclave, Vesu, Surat, Gujarat, India, 395007. We acknowledge it within 24 hours and aim to resolve it within 15 days. Privacy or content complaints that the law requires us to handle sooner are expedited.