1. What Leshya is
Leshya is a platform that helps you discover counselors, understand their expertise, and book sessions with them. Counselors on Leshya are independent professionals. They are not employed by Leshya, and the guidance they give in a session is their own professional responsibility. Leshya itself does not provide counseling, therapy, medical advice, or diagnosis.
Leshya is not an emergency service. If you or someone near you is in immediate danger, please contact local emergency services, or call the Tele-MANAS helpline at 14416, available across India at any hour.
2. Who can use Leshya
You can use Leshya if you are 18 or older. If you are younger than 18, a parent or guardian needs to consent before sessions can be booked for you. Counselors joining Leshya must hold the qualifications they present on their profile and complete our review before their profile goes live.
3. Your account
You can book a session as a guest or with an account. An account lets you keep your details, see your booking history, and manage upcoming sessions. Please keep your sign-in details private and let us know if you think someone else has used your account. You are responsible for the information you share with us being accurate.
4. Booking and paying for sessions
When you book a paid session, you pay through Leshya at checkout. We hold your payment safely and release it to your counselor after your session, once a short review window for missed sessions and concerns has passed. If a session is missed or disputed, the amount stays on hold until we resolve it with you both. Free sessions confirm without a payment step.
The price, duration, and mode of each session are set by the counselor and shown before you book. A booking is only final when you see it confirmed in Leshya.
5. Cancelling, rescheduling and missed sessions
You can cancel or reschedule a booking from your booking details, within the counselor's policy shown at the time of booking. When a refund applies, Leshya returns it to the payment method you used. If one side does not join a session, either side can report it, our team reviews what happened, and the session amount stays on hold until it is resolved.
6. Sessions online and in person
Online sessions happen over Google Meet or Microsoft Teams, and the meeting link is shared once your booking is confirmed. For in-person sessions, the counselor's address is shared with your confirmed booking. Please treat session time, and the people in it, with care and respect.
7. For counselors
Counselors agree to present accurate credentials, keep their availability current, honor confirmed bookings, and follow the professional and ethical standards of their field. Profiles go live only after Leshya's review and after the counselor activates a Leshya plan. Counselors set their own session prices. Leshya collects each session payment and makes it available to withdraw once that session's review window has passed; amounts under dispute stay on hold until resolved. Leshya may pause or remove a profile that does not meet these standards.
8. Using Leshya respectfully
Please do not misuse Leshya. That includes creating accounts with false information, harassing counselors or customers, attempting to move platform bookings off the platform to avoid confirmation and safety steps, scraping or copying profile content, or interfering with how the service runs. We may suspend accounts that put others at risk.
9. Content and ownership
Leshya's name, design, artwork, and software belong to us. Profile content belongs to the counselor who wrote it; by publishing it on Leshya they let us show it to people looking for support, including in search results and previews.
10. Our responsibility
We work to keep Leshya reliable, accurate, and safe, and we review every counselor before they go live. Even so, we cannot guarantee the outcome of any session, and Leshya is not responsible for the advice a counselor gives. To the extent the law allows, our responsibility for any claim connected to the platform is limited to the amount you paid to Leshya in the twelve months before the claim.
11. Changes and governing law
We may update these terms as Leshya grows. When a change matters, we will tell you before it takes effect, and the latest version will always live on this page. These terms are governed by the laws of India.
12. Contact
Questions about these terms are welcome. Write to us at support@leshya.app and we will get back to you.