Managing your bookings

This guide covers what you can do with a booking after it is confirmed, from joining the session to rescheduling, cancelling, and leaving a review.

Where your bookings live

With an account, My bookings lists every booking with its status. Each one opens a detail page with the session info, meeting link, and whatever actions are available for it. Home always surfaces your next upcoming session.

As a guest, there is no bookings page. Your confirmation email carries the meeting details along with any action links, such as reschedule (where it is allowed) and cancel.

The meeting link

For an online session, the booking detail page shows a Meeting link section. Once the session is close enough to join, it becomes a highlighted box naming the platform, Google Meet or Microsoft Teams, with a Join meeting button carrying that platform's own icon, plus a copy action beside it. Before the join window opens, or after the session has ended, the same section shows the plain link as text so it can still be copied or added to a calendar. For a couple's session, the same link works for both people.

Group sessions

If your booking is a group session, the detail page shows "Your group, X of Y joining", counting you and anyone you added when you booked. The counselor sets the maximum when they create the offering, and it includes you, so a cap of 5 means you plus up to 4 others.

Rescheduling

Rescheduling is available from the booking detail page for as long as your counselor's notice window allows. The exact cutoff shows on the booking as "Free until Nh before", and each counselor sets their own notice period in their booking settings.

Picking a new time moves the calendar event and keeps the same meeting link. Both sides get a reschedule confirmation. Inside the notice window, rescheduling shows as "Not available" with a note that it is too close to the session time.

If your counselor or the clinic desk moves the session instead, that can happen right up until the session starts. If a session moved this way no longer works for you, cancelling it refunds you in full regardless of timing, because you never chose that new time. A booking that has been moved keeps its status and carries a quiet Rescheduled chip beside it, so both sides can see at a glance that the time changed.

Cancelling

Cancelling follows your counselor's cancellation policy. A cancelled paid booking is refunded through Razorpay to your original payment method. If you paid with a gift card, the amount is restored to the card automatically. Either way, the slot opens up again for other customers.

After the session

If your counselor did not attend, you can report a no-show for up to 24 hours after the session's end time. This opens an operational record for the team to look into, rather than silently changing any payment.

With an account, you can leave a review for each completed session, once. Reviews publish automatically and appear on the counselor's profile, though the team can hide a review that breaks the rules.

Once a session is done, a Book again option appears for that counselor, and they can suggest a time you confirm in one step. Our guide to continuing with your counselor covers this in detail.

If something goes wrong with payment

An unpaid checkout never blocks a slot for longer than the 15-minute hold. If a payment lands after the hold has closed, the team contacts you to sort out the next step. Nobody loses money silently.

What to do next

Our guide to booking a session covers how bookings are made in the first place, and our guide to gift cards covers gift-paid bookings and how cancellation works for them.