Your account

My account is where you see and change everything about your own account: your profile details, the daily check-in, notifications, and privacy. This guide walks through each of those.

My account groups everything into four tabs: General profile, Notifications, Calendar, and Privacy. On a phone it opens as a list of these four; on a wider screen they sit as tabs across the top. Connecting your calendar is covered elsewhere. This guide covers the other three, plus the daily check-in on Home.

General profile

Your photo, first name, and email are always shown. First name is required. Last name, gender, and both emergency contact fields are optional. Date of birth is required, since it is what opens every page of your account after you sign up, and your age is calculated and shown alongside it automatically.

Your email address cannot be changed. It stays fixed to whatever you signed up with.

A password field only appears if you signed up with email and password, not if you use Google. Changing it sends a 6-digit code to your email, no current password needed, then a new password meeting the usual rules: 8 or more characters, one capital letter, one number, and one special character.

Your timezone is detected automatically and can be changed. It is what your session times are shown in everywhere on Leshya.

General profile and Notifications share one Save changes button at the bottom, so editing either tab and pressing save updates both together.

The daily check-in

Once you have booked your first session, Home shows a daily check-in: five moods, Not great, Stressed, Anxious, Okay, and Calm, that you can tap once a day. It is private. Nobody but you sees it, not even your counselor. It exists to help Leshya personalize what it shows you. See all opens your full check-in history.

Notifications

These toggles do not disable required booking emails: booking confirmations, reschedule and cancellation confirmations, and payment notices. Check your spam folder or contact support if an expected email is missing.

Email alerts, on by default, covers the rest of what goes to your inbox: session reminders, review requests, and the continuity notes described below. Turn it off and those stop arriving by email. The always-sent list above is unaffected.

Continuity reminders, also on by default, is about staying in touch with a counselor you have already seen. It covers two things: one note the day after a completed session if nothing else is booked with that counselor yet, and a note when your counselor suggests a time for your next session. Turning it off stops both of these on email and push, but it does not remove a suggested time your counselor already sent. That still shows at the top of My bookings for you to confirm whenever you want, whether or not this toggle is on.

24-hour and 1-hour reminders before a confirmed session go out by email and push automatically, unless Email alerts is off, in which case they only arrive by push, and only if you have turned that on too.

Notifications on this device offers browser push when your browser and device support it. Follow the browser permission prompt to turn it on; you can turn it off later in your browser or device settings. Availability and delivery vary by browser and device, so rely on your required booking emails and check the app for updates if an alert does not appear.

Privacy

The Privacy tab shows your consent status: when you agreed, and what you agreed to, which is the nature of counseling on Leshya, and Leshya storing your responses and session records to run your sessions.

Withdraw consent does not cancel any session you have already booked. It means Leshya asks you to agree again before your next first session with a counselor, and your saved answers stay with your counselor unless you separately ask Leshya to remove them.

To correct or delete other information Leshya holds about you, write to support@leshya.app. We acknowledge your request within 24 hours and aim to resolve it within 15 days. We explain any lawful retention requirements or further steps needed.

Gift cards

Gift cards are not tied to your account. Anyone holding the code can redeem it, so there is no gift card balance or history shown here. See our gift cards guide for how buying, redeeming, and the balance work.

What an account adds over booking as a guest

Booking never requires an account. Having one adds saved details, so you do not retype your name or emergency contact every time. It adds My bookings and Home, a dashboard with your upcoming session, booking history, and the daily check-in. It adds self-service rescheduling and cancelling from a booking page. Guests receive a cancellation link by email. It adds the notification and privacy controls covered here, and it adds Book again and reviews once a session with a counselor is done.