How to ask Leshya to delete your account and personal data, from the app or the web, for customers and counselors. The public steps are also at /delete-account.
Ask for deletion
1. Open your account: My account for customers and clinic managers, Profile for counselors. On a phone and in the app, Delete account is the last row of the list; on a computer it is the last row of the card at the end of General profile (Profile for a clinic manager), under Change password.
2. The Delete account page says: "We'll email you when we start deleting your account and personal data. It completes within 30 days. Records we must keep by law, like invoices and payments, are kept."
3. Add a reason if you like (Reason (optional), up to 500 characters). The page names the email address on your account; choose Send code and we email a 6-digit code there.
4. Enter the code. Keep account takes you back and sends nothing. Request deletion, the red outline button under it, sends the request, and you see "Deletion requested". A wrong code clears the boxes and nothing is sent; Send again gets a new code after a minute.
If you cannot sign in, write to support@leshya.app from the email address on your account. Counselors who work at a clinic can also ask by email.
While the request is pending
The Delete account page shows the date you asked and Cancel request instead. Cancelling shows "Request cancelled".
The team deletes the account by hand within 30 days. We email you when we start, and you also get a confirmation email when you ask. Nothing is deleted automatically.
If you ask from a counselor's own practice address, the emails use that practice's wording.
What we delete and what we keep
We delete your account and sign-in, your profile and contact details, your saved preferences and the personal information you added, such as daily check-ins and journal notes. Journal notes are private, and Leshya staff never read them.
For counselors using Bio Studio, this also includes their page content and uploaded profile, background and link-thumbnail images. Images still finishing upload when deletion starts are included in cleanup.
Payment and invoice records are kept for 8 years after deletion to meet Indian tax law, and are used only for that.
If you used a discount code, the email stored with that use is kept for 90 days, then deleted. A counselor's own session notes about your sessions stay with that counselor.
