Counselor at a clinic

How practising at a clinic changes your day on Leshya, from the invite that brings you in to the money at the end of a session. Clinics are still rolling out on Leshya, so not every feature described here is available to every clinic yet.

This assumes you already know the general counselor journey; where something here works exactly like it does for a solo counselor, it isn't repeated.

1. Joining a clinic

You join a clinic by invitation only, as either a counselor (you take sessions) or a clinic admin (you manage the practice). The clinic decides which when they send the invite, so there's no separate choice for you to make at accept time; the role on your invite is the role you get. An admin who also sees clients is set up separately, covered further down.

The invite arrives by email, linking to your own invite page, saying "Join {clinic name}" and naming your role. The link works for 14 days; if it lapses, ask the clinic to send a new one.

Sign in with the exact email the invite was sent to. If you don't have an account yet, create one with that email first, then return to the link. Signed in with a different email, the page tells you and asks you to switch. One button, "Accept invitation", finishes the join. You can only belong to one clinic at a time: if your account already belongs to another clinic, accepting fails outright, and you'd need to leave the first before joining a second.

Accepting a counselor invite takes you into the counselor setup wizard, the same one every counselor uses, with the differences below. Accepting an admin invite takes you straight to the clinic console, no onboarding wizard, since managing a clinic doesn't need a bookable profile.

2. How your onboarding differs

The wizard itself, its steps, and what each one asks, are unchanged. A handful of things behave differently because you're building your profile under a clinic.

On the Sessions step, you don't enter a session address. It already shows your clinic's address, filled in and greyed out, captioned "Your clinic's address is your session address." Every counselor at the same clinic shares that one address for in-person sessions.

On the Review step, the submit button reads "Submit to {clinic name}" instead of "Submit for review."

Submitting notifies your clinic, not just Leshya. Every active admin at your clinic gets an email, a bell notification, and a push notification the moment you submit, so nothing waits on someone remembering to check.

There's no plan or payment step for you. A solo counselor picks a paid plan after approval; you don't. Your clinic may have its own plan, that's their cost, set in their clinic settings, but going live at your clinic never asks you to pay Leshya anything yourself.

Review works differently at a clinic

If your clinic has already been reviewed by Leshya, there's no separate Leshya review queue for you: your clinic vouches for you, your profile publishes the moment you submit, and your dashboard says "You're live." Published isn't the same as bookable, though. Your clinic still decides when clients can actually book you, by turning on Bookable for you from their Team screen. There's no separate approval button on their side; turning on Bookable is the approval.

If your clinic hasn't been reviewed by Leshya yet, a brand-new self-serve clinic, for instance, you go into the ordinary review queue instead, the same one a solo counselor uses, with the same 2-business-day promise and your dashboard saying "Under review."

"Send back with a note" is what your clinic uses instead of rejecting you outright. If they want another look before turning on Bookable, they send your profile back with a note explaining what needs changing. You get an email and an in-app notification with their note. Nothing about your profile locks or resets: you keep editing exactly as before, there's no separate "resubmit" step, and your clinic reviews it again whenever you're ready and they check back.

3. Where clients find you

Your profile lives only at your clinic's own page while you're a member there. Your clinic's page shows its member grid, and your own profile sits at your clinic's address plus your own username.

Your personal marketplace page doesn't resolve while you're at a clinic. It's exclusive to the clinic. You never appear in the Leshya directory, the homepage, search, or match results. Those are marketplace surfaces, and a clinic counselor is deliberately kept off them.

If you had your own private practice address from before joining, it goes on hold the moment your clinic turns on Bookable for you. You get it back if you ever leave the clinic.

4. What you control, what the clinic controls

You control your own profile, photo, bio, credentials, and expertise; your offerings and pricing; your weekly availability; your intake form and every answer to it; and your calendar and meeting integration.

Your clinic controls whether you're bookable (the Bookable toggle); the clinic page itself (its name, logo, about text, and featured expertise); desk payments and refunds; the clinic's address, which is shared by everyone there; and any booking rules the clinic chooses to set, covered below.

Your intake form is yours alone. Clinic admins can't read your questions or your clients' answers, and can't edit your form on your behalf; that was a deliberate call, not an oversight. The public directory and private-page controls a solo counselor sees in My practice don't appear for you at all; in their place, one line names the clinic that manages your visibility.

Booking rules are the one place your clinic can quietly override you. Your clinic can set minimum booking notice, maximum advance booking, and reschedule notice once for everyone at the practice, so a client isn't offered 24 hours' notice with one counselor and 48 with another at the same front desk. Where your clinic has set a rule, it wins over your own setting; anything they leave unset falls back to whatever you've chosen yourself. Availability, your actual weekly hours, stays entirely yours either way.

5. Money

Pay-at-desk is a clinic-only option. On each of your own offerings, you choose between "Pay to book" (the client pays online before the time is held, same as any counselor) and "Pay at the desk" (the time is held straight away, and your clinic's reception collects the fee, in cash, UPI, or by card). A solo counselor never sees this choice; there's no reception to collect for.

What this means for your earnings: online payments (Pay to book) go to Leshya, get released to you after the usual hold, and you withdraw them the same way any counselor does. Desk-collected money never passes through Leshya at all, since your reception already has it in hand. Your earnings page still shows it, marked as cash held rather than withdrawable, so your total picture stays accurate; if a commission applies to your account, it's counted against what you owe and comes out of your online balance first, same as any commission would.

6. Your day-to-day

Your own dashboard is exactly the same counselor dashboard every counselor uses: bookings, clients, earnings, calendar, offerings, first-session questions. Nothing about it looks different because you're at a clinic; it just only ever shows bookings and clients tied to your work there.

Your clinic's front desk can act on your bookings without you. They can book a session for a client at the counter or over the phone, and they can reschedule or cancel an open session of yours, the same way you or the client could. A booking may simply appear on your calendar that you didn't personally take.

If your clinic is suspended, nothing happens to your account. Sessions you already have confirmed run as planned and complete normally. New bookings stop, since a suspended clinic can't take them, but your profile, your data, and your access are untouched. You keep working through everything already on your calendar.

7. If you also set up the clinic

Someone creating a clinic who also sees clients themselves does clinic setup first: Clinic, Address, and Hours, the same three steps any clinic creator finishes before anything else. Only once those are saved are they guided into the counselor setup wizard, with the clinic's own address already filled in. Their setup rail shows a quiet completed "Your clinic" row above Profile, a reminder of what's already done.

Inviting other counselors and publishing the clinic page both wait; they're picked up afterwards from the clinic console, not during this first pass. Because a newly self-created clinic hasn't been reviewed by Leshya yet, an owner-practitioner's own counselor submission usually goes into the ordinary review queue too, the same as any solo counselor's, until Leshya reviews the clinic itself.