Delete your account

How to ask us to delete your account

You can start the request yourself. You do not need to contact anyone first.

1. In the Leshya app. Customers open My account. Counselors open Profile, then General profile. Scroll to the bottom and tap Delete account.
2. On the web. Sign in at leshya.app. Customers open My account. Counselors open Profile, then General profile. Scroll to the bottom and choose Delete account.
3. By email. If you cannot sign in, write to support@leshya.app from the email address on your account.

Clinic counselors can also ask by emailing support@leshya.app.

You can add a reason if you like. It is optional.

What happens next

We email you when we start deleting your account and personal data. It completes within 30 days of your request. Until then your request shows as pending, with the date you asked. You can cancel it from the same place before we finish.

What we delete

Your account and sign-in, your profile and contact details, your saved preferences, and the personal information you added to Leshya, such as daily check-ins and journal notes. Journal notes are private, and Leshya staff never read them.

What we keep

Payment and invoice records are kept for 8 years after account deletion, to meet Indian tax law. They are used only for that purpose.

If you used a discount code, the email stored with that use is kept for 90 days, then deleted. A counselor's own session notes about your sessions stay with that counselor.

Questions

Write to support@leshya.app. You can also read our privacy policy.